Mindless
| AUTHOR | Head, Simon |
| PUBLISHER | Basic Books (02/11/2014) |
| PRODUCT TYPE | Hardcover (Hardcover) |
Description
We live in the age of Computer Business Systems (CBSs)--the highly complex, computer-intensive management programs on which large organizations increasingly rely. In Mindless, Simon Head argues that these systems have come to trump human expertise, dictating the goals and strategies of a wide array of businesses, and de-skilling the jobs of middle class workers in the process. CBSs are especially dysfunctional, Head argues, when they apply their disembodied expertise to transactions between humans, as in health care, education, customer relations, and human resources management. And yet there are industries with more human approaches, as Head illustrates with specific examples, whose lead we must follow and extend to the mainstream American economy. Mindless illustrates the shortcomings of CBS, providing an in-depth and disturbing look at how human dignity is slipping as we become cogs on a white collar assembly line.
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Product Format
Product Details
ISBN-13:
9780465018444
ISBN-10:
0465018440
Binding:
Hardback or Cased Book (Sewn)
Content Language:
English
More Product Details
Page Count:
240
Carton Quantity:
22
Product Dimensions:
5.70 x 1.20 x 8.30 inches
Weight:
0.75 pound(s)
Feature Codes:
Bibliography,
Index,
Price on Product - Canadian,
Dust Cover,
Price on Product,
Table of Contents
Country of Origin:
US
Subject Information
BISAC Categories
Computers | Social Aspects
Computers | Social Aspects
Computers | Business & Productivity Software - General
Dewey Decimal:
303.483
Library of Congress Control Number:
2013041878
Descriptions, Reviews, Etc.
publisher marketing
We live in the age of Computer Business Systems (CBSs)--the highly complex, computer-intensive management programs on which large organizations increasingly rely. In Mindless, Simon Head argues that these systems have come to trump human expertise, dictating the goals and strategies of a wide array of businesses, and de-skilling the jobs of middle class workers in the process. CBSs are especially dysfunctional, Head argues, when they apply their disembodied expertise to transactions between humans, as in health care, education, customer relations, and human resources management. And yet there are industries with more human approaches, as Head illustrates with specific examples, whose lead we must follow and extend to the mainstream American economy. Mindless illustrates the shortcomings of CBS, providing an in-depth and disturbing look at how human dignity is slipping as we become cogs on a white collar assembly line.
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Author:
Head, Simon
Simon Head is Director of the Project on Technology and the Workplace at the Century Foundation. He has been a correspondent for the Financial Times and the New Statesman, and his writings have also appeared in The New York Review of Books. He lives in New York City.
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Your Price
$31.68