Jim Davies is an ITIL Expert, ISO/IEC 20000 Consultant, a Distinguished Professional in IT Service Management at the priSM Institute, a member of the itSMF UK, and the Director of ServiceSense Ltd, an ITSM consulting business. He is an ITIL-certified trainer with more than 40 years of experience in the management and development of computer systems and their supporting services. Awarded itSMF UK 2013 Trainer of the Year, Davies has helped more than 1,200 candidates achieve their ITIL foundation certification with a 98% pass rate.