The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers
| AUTHOR | Wilson, Ray W.; Laughlin, Sara |
| PUBLISHER | ALA Editions (01/30/2009) |
| PRODUCT TYPE | Paperback (Paperback) |
Description
In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. This title offers a methodology to pinpoint trouble areas and improve processes. It provides administrators an understanding of their suppliers and customers. It empowers front-line staff to make improvements and better decisions.
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Product Format
Product Details
ISBN-13:
9780838909522
ISBN-10:
0838909523
Binding:
Paperback or Softback (Trade Paperback (Us))
Content Language:
English
More Product Details
Page Count:
160
Carton Quantity:
27
Product Dimensions:
8.33 x 0.33 x 10.57 inches
Weight:
0.83 pound(s)
Feature Codes:
Bibliography,
Index,
Table of Contents,
Ikids,
Glossary,
Illustrated
Country of Origin:
US
Subject Information
BISAC Categories
Reference | General
Dewey Decimal:
025.1
Library of Congress Control Number:
2007030710
Descriptions, Reviews, Etc.
publisher marketing
In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. This title offers a methodology to pinpoint trouble areas and improve processes. It provides administrators an understanding of their suppliers and customers. It empowers front-line staff to make improvements and better decisions.
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Author:
Wilson, Ray W.
Wilson, member of the executive management team for Countrymark Cooperative, Inc. for 10 years, served as director of distribution and technical services, and was responsible for transportation, warehousing, quality, safetyand risk management.
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Your Price
$54.45