FOCUSES ON THE CORE SYSTEMS ENGINEERING TASKS OF DEVELOPING, MANAGING, AND TRACKING REQUIREMENTS FOR RELIABILITY, MAINTAINABILITY, AND SUPPORTABILITY THAT ARE MOST LIKELY TO SATISFY CUSTOMERS AND LEAD TO SUCCESS FOR SUPPLIERS

This book helps systems engineers lead the development of systems and services whose reliability, maintainability, and supportability meet and exceed the expectations of their customers and promote success and profit for their providers. Each of its three major divisions, one each for reliability, maintainability, and supportability, tells how to create good requirements in the area and how to fulfill the requirements by using proactive design techniques. Each section also contains material on modeling and optimization, and statistical techniques needed to validate the achievement of requirements through collection and analysis of data from operating systems and services. Emphasis is placed on correct use of language as an enabler of clear communication across the entire stakeholder community. In short, the book takes the mystery out of designing systems and services to reliability, maintainability, and supportability standards.

To support the creation of requirements that are focused on customer needs, unambiguous, easily understood by all stakeholders, and verifiable, the book contains:

• "Requirements Tips" that harmonize the structure and content of requirements in cases of possible confusion
• "Modeling Tips" that suggest fruitful approaches to understanding sustainability in quantitative terms, and
• "Language Tips" that help clarify potentially confusing or ambiguous terminology used by various stakeholders in the systems engineering, design, management, and executive worlds

Reliability, Maintainability, and Supportability is a reference for graduate students and working systems engineers who hope to learn how to be effective sustainability advocates for customers while supporting key design activities and promoting sensible economic outcomes.