Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers
| AUTHOR | Kossmann, Mario |
| PUBLISHER | Routledge (10/19/2016) |
| PRODUCT TYPE | Paperback (Paperback) |
Description
Delivering Excellent Service Quality in Aviation is essential for those service providers that are not yet systematically managing their service quality, offering them a step-by-step and easy to understand framework they can follow. In addition, those service providers that are already proactively managing their service quality can easily adapt the framework to complement their current way of controlling it.
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Product Format
Product Details
ISBN-13:
9781138262560
ISBN-10:
1138262560
Binding:
Paperback or Softback (Trade Paperback (Us))
Content Language:
English
More Product Details
Page Count:
208
Carton Quantity:
38
Product Dimensions:
6.14 x 0.44 x 9.21 inches
Weight:
0.66 pound(s)
Feature Codes:
Bibliography
Country of Origin:
US
Subject Information
BISAC Categories
Technology & Engineering | Aeronautics & Astronautics
Technology & Engineering | Aviation - General
Technology & Engineering | Quality Control
Dewey Decimal:
629.134
Descriptions, Reviews, Etc.
publisher marketing
Delivering Excellent Service Quality in Aviation is essential for those service providers that are not yet systematically managing their service quality, offering them a step-by-step and easy to understand framework they can follow. In addition, those service providers that are already proactively managing their service quality can easily adapt the framework to complement their current way of controlling it.
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List Price $87.99
Your Price
$87.11