Roy has been a part of the automotive service industry for 40 years. He is a member of SAE International. As a technician, he is an ASE Certified Triple Master plus L-1, and was inducted into the ASIA Technicians Hall of Fame in 1996. He is also a certified locksmith. He began his career as a mechanic in a small, family-owned repair shop in Washington, D.C. In 1964, they did road service in the old-fashioned way, dispatching a mechanic in a jeep, not a tow truck, and getting most of the cars started on the roadside. Since then, Roy has worn many hats, including dealership service technician, assistant service manager, road tester, quality control specialist, automotive instructor and program head at a community college. He is co-author of The 300,000 Mile Car, published by Thomson Delmar Learning. For the last 14 years, Roy has worked in Automotive Services at AAA s National Offices, and has continued to change hats. Today, he is Manager of Technical Training and Research, responsible for the towing manual, lockout manual, and training for emergency road service providers, as well as managing the onsite AAA Car Care Plus Center, which provides auto repairs and maintenance for AAA National Office employees.