This complete guide to telecom resource and service management basics supplies an end-to-end understanding of telecom management layers. Each section starts with basics, details how the system fits into the telecom management framework, and concludes by introducing more complex concepts. The text includes chapters devoted to popular market products and contains case studies that illustrate real-life implementations. Supplying detailed references and lists of web resources, this book facilitates the understanding required to begin developing telecom management solutions tailored to your customer's needs.