Mastering Civility: A Manifesto for the Workplace
| AUTHOR | Porath, Christine |
| PUBLISHER | Grand Central Publishing (12/27/2016) |
| PRODUCT TYPE | Paperback (Paperback) |
Description
"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule "A must-read for every leader in their field." -- Daniel H. Pink, bestselling author of To Sell is Human Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line. In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
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Product Format
Product Details
ISBN-13:
9781478947899
ISBN-10:
1478947896
Binding:
Paperback or Softback (Trade Paperback (Us))
Content Language:
English
More Product Details
Page Count:
240
Carton Quantity:
28
Product Dimensions:
5.50 x 0.61 x 8.25 inches
Weight:
0.55 pound(s)
Feature Codes:
Bibliography,
Index
Country of Origin:
US
Subject Information
BISAC Categories
Business & Economics | Business Etiquette
Business & Economics | Workplace Culture
Business & Economics | Management - General
Dewey Decimal:
650.13
Library of Congress Control Number:
2016028809
Descriptions, Reviews, Etc.
publisher marketing
"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule "A must-read for every leader in their field." -- Daniel H. Pink, bestselling author of To Sell is Human Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line. In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
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List Price $17.99
Your Price
$17.81