The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
| AUTHOR | Parks, Tom; Michelli, Joseph A.; Michelli, Joseph A. |
| PUBLISHER | Brilliance Audio (01/06/2015) |
| PRODUCT TYPE | Audio (MP3 CD) |
Description
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Product Format
Product Details
ISBN-13:
9781480595866
ISBN-10:
1480595861
Binding:
CD-Audio (MP3 Format)
Content Language:
English
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Carton Quantity:
46
Product Dimensions:
5.30 x 0.50 x 6.60 inches
Weight:
0.17 pound(s)
Feature Codes:
Price on Product,
Unabridged
Country of Origin:
US
Subject Information
BISAC Categories
Business & Economics | Leadership
Business & Economics | Industries - Hospitality, Travel & Tourism
Business & Economics | Customer Relations
Dewey Decimal:
658.409
Descriptions, Reviews, Etc.
Author:
Michelli, Joseph A.
Joseph A. Michelli is an internationally sought-after speaker, author, and organizational consultant. His books include The Starbucks Experience, The New Gold Standard, The Zappos Experience, Leading the Starbucks Way, and Prescription for Excellence, which hit #1 on the New York Times, Wall Street Journal, and USA Today bestseller lists.
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Read by:
Michelli, Joseph A.
Joseph A. Michelli is an internationally sought-after speaker, author, and organizational consultant. His books include The Starbucks Experience, The New Gold Standard, The Zappos Experience, Leading the Starbucks Way, and Prescription for Excellence, which hit #1 on the New York Times, Wall Street Journal, and USA Today bestseller lists.
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List Price $14.99
Your Price
$14.84