It-s people who make organizations great, so how can leaders best help their people achieve that greatness? You can't just demand greatness-you have to inspire it. The most effective leaders don't just stand in front of their people, they stand behind them too. While Jennings and Stahl-Wert use a compelling fictional story to outline the basics of Serving Leadership, all the characters in it are based on real people, the organizations depicted are based on real organizations--and the results they achieved are what really happened. On one level this is the most practical guide available to implementing Serving Leadership; on a deeper level, it is a story about the personal journey of growth that real leadership requires