Step Up and Stand Out
| AUTHOR | Viscuso, Frank |
| PUBLISHER | Fire Engineering Books (03/24/2016) |
| PRODUCT TYPE | Video (DVD-Video) |
Description
In Step Up and Stand Out, dynamic speaker and bestselling author Frank Viscuso discusses ways that individuals and teams can step up, stand out, and provide the best service possible. This 2.5-hour seminar offers internal and external customer service tips and features content from Deputy Chief Viscuso's popular leadership and team building seminars. Viscuso also shares real stories from throughout the United States fire service that serve as examples of exceptional customer service. Topics Include:
- Improving morale
- Critiquing and delegation techniques
- Dealing with insubordination
- Conducting effective meetings and after-action reviews This highly entertaining and educational DVD should be part of every leader's personal library. Step Up and Stand Out will inspire and empower viewers with the realization that you are never too small to make a difference. Run Time: 2 Hours 26 Minutes
- Improving morale
- Critiquing and delegation techniques
- Dealing with insubordination
- Conducting effective meetings and after-action reviews This highly entertaining and educational DVD should be part of every leader's personal library. Step Up and Stand Out will inspire and empower viewers with the realization that you are never too small to make a difference. Run Time: 2 Hours 26 Minutes
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Product Format
Product Details
ISBN-13:
9781593703769
ISBN-10:
1593703767
Content Language:
English
More Product Details
Carton Quantity:
1
Product Dimensions:
5.30 x 1.20 x 7.40 inches
Weight:
0.30 pound(s)
Country of Origin:
US
Subject Information
BISAC Categories
Technology & Engineering | Fire Science
Descriptions, Reviews, Etc.
publisher marketing
In Step Up and Stand Out, dynamic speaker and bestselling author Frank Viscuso discusses ways that individuals and teams can step up, stand out, and provide the best service possible. This 2.5-hour seminar offers internal and external customer service tips and features content from Deputy Chief Viscuso's popular leadership and team building seminars. Viscuso also shares real stories from throughout the United States fire service that serve as examples of exceptional customer service. Topics Include:
- Improving morale
- Critiquing and delegation techniques
- Dealing with insubordination
- Conducting effective meetings and after-action reviews This highly entertaining and educational DVD should be part of every leader's personal library. Step Up and Stand Out will inspire and empower viewers with the realization that you are never too small to make a difference. Run Time: 2 Hours 26 Minutes
- Improving morale
- Critiquing and delegation techniques
- Dealing with insubordination
- Conducting effective meetings and after-action reviews This highly entertaining and educational DVD should be part of every leader's personal library. Step Up and Stand Out will inspire and empower viewers with the realization that you are never too small to make a difference. Run Time: 2 Hours 26 Minutes
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Author:
Viscuso, Frank
Frank Viscuso is a bestselling author, accomplished network marketer, public speaker, and professional fire chief. Over the past decade he has spoken to audiences on topics that include leadership development and team building, and he has created a program that introduces the top traits of leaders within the fire service and equips individuals with the necessary skills needed to lead, inspire, and motivate teams. These traits and skills are featured in his fourth book, "Step Up and Lead".
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List Price $119.00
Your Price
$117.81