The UNHCR faces a multitude of challenges supporting refugees in South Africa. Technology can be a powerful tool, but poorly conceived IT projects can be a drain on resources. To strengthen their impact, UNHCR SA should focus on: - Needs Assessment: Collaborate with refugees to identify their specific IT needs, from communication tools to job training platforms. - Digital Literacy: Bridge the digital divide by offering training programs on using and maintaining technology. - Sustainability: Choose solutions with long-term viability, considering factors like local infrastructure and ongoing maintenance costs. - Local Partnerships: Partner with South African tech companies and NGOs for expertise and on-the-ground support. By prioritizing these strategies, UNHCR SA can transform their IT projects into engines of empowerment, fostering self-reliance and a smoother integration process for refugees