I. Order: placed, order data, transmitted; II. dispatch: outgoing goods, dispatch centre, consignment, transport service; parcel delivery centre, distribution centre; III. parcel tracking: consignment number, delivery status, contact form, parcel number, enquiry, article, order number, product name, customer number, enquiry; IV. Affidavit: Seller, delivery, legal claims, shipping service provider, form, appendix, processing, form, procedure, order, re-shipment, refund, receipt, facts, delivery, cooperation, expenses, item number, item description, consequences, criminal; V. Attempted delivery: delayed, address, pursue, order, status, team, problem, activities, suspicious, report; VI. liability: patience, message, pleasant, reply, claim, missing, location, depot, takeover, cause, separately, pursue; VII. invoice: printout, delivery, delivery note, document number, queries; subsequent delivery order; VIII. Delivery: delay, handover, acceptance, refusal, return note; IX. New dispatch: data centre, order data, transmission; X. Complaint: received, acceptance, request; XI. Return: shipment information, recipient, code.