This short and focused book provides a manager with practical ways of dealing with difficult employees. The highly charged and complex reality of today's workplace environment is the perfect breeding ground for management nightmares.
The author will help you learn to negotiate the rocky terrain of power differentials in boss-subordinate interactions by drawing on years of her own experience managing irritating individuals in every conceivable environment.
Once you've identified and labeled problematic interactions with tough personnel, you can start making changes to get your team back on track.