The Bottom Line: Determining and Communicating the Value of the Special Library
| AUTHOR | Matthews, Joseph R. |
| PUBLISHER | Libraries Unlimited (11/30/2002) |
| PRODUCT TYPE | Paperback (Paperback) |
Description
Facing budget and personnel cuts, special librarians increasingly need to justify the cost of library operations--often even the library's existence. Expert Joseph Matthews illustrates how to evaluate library services and successfully communicate the library's value to upper management.
Describing how value is added and how it can best be measured, Matthews explains different types of evaluations (models, implications, and methods) and a variety of measures (input, process, and output). He shows how a cost-benefit analysis and a library balanced scorecard, along with effective communication, can position the library as a value center rather than a cost center. A glossary, list of recommended reading, and an appendix (including a library benefits survey and a table of measures with respective definitions) make this the ultimate means of establishing the value of your library--an essential guide no special librarian should be without!
Show More
Product Format
Product Details
ISBN-13:
9781591580041
ISBN-10:
1591580048
Binding:
Paperback or Softback (Trade Paperback (Us))
Content Language:
English
More Product Details
Page Count:
175
Carton Quantity:
19
Product Dimensions:
6.38 x 0.53 x 9.10 inches
Weight:
0.77 pound(s)
Feature Codes:
Bibliography,
Index,
Ikids,
Glossary,
Illustrated
Country of Origin:
US
Subject Information
BISAC Categories
Reference | General
Reference | Library & Information Science - General
Dewey Decimal:
026
Library of Congress Control Number:
2003268258
Descriptions, Reviews, Etc.
publisher marketing
Facing budget and personnel cuts, special librarians increasingly need to justify the cost of library operations--often even the library's existence. Expert Joseph Matthews illustrates how to evaluate library services and successfully communicate the library's value to upper management.
Describing how value is added and how it can best be measured, Matthews explains different types of evaluations (models, implications, and methods) and a variety of measures (input, process, and output). He shows how a cost-benefit analysis and a library balanced scorecard, along with effective communication, can position the library as a value center rather than a cost center. A glossary, list of recommended reading, and an appendix (including a library benefits survey and a table of measures with respective definitions) make this the ultimate means of establishing the value of your library--an essential guide no special librarian should be without!
Show More
Author:
Matthews, Joseph R.
Joseph R. Matthews is a consultant specializing in strategic planning, assessment, evaluation of library services, customer service, use of performance metrics, and the balanced scorecard. He is the author of several books, including The Customer-Focused Library, Strategic Planning and Management for Managers, and Measuring for Results; and the coauthor (with Peter Hernon) of Reflecting on the Future of Academic and Public Libraries, Listening to the Customer, and other books.
Show More
Your Price
$52.47