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Digital Delight: Second Edition: Planning, measuring, and optimizing great digital customer and employee experiences
| AUTHOR | Kihlstrm, Greg; Kihlstrom, Greg |
| PUBLISHER | Independently Published (09/02/2019) |
| PRODUCT TYPE | Paperback (Paperback) |
Description
We are living in the age of experience. With the proliferation of tools that allow better and more holistic design of customer experience and employee experience, comes an increased ability to measure, analyze, and optimize. This new age of increased integration means that successful CX and EX involves many teams and departments within an organization to become successful.
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Product Format
Product Details
ISBN-13:
9781690018636
ISBN-10:
1690018631
Binding:
Paperback or Softback (Trade Paperback (Us))
Content Language:
English
More Product Details
Page Count:
180
Carton Quantity:
44
Product Dimensions:
6.00 x 0.38 x 9.00 inches
Weight:
0.55 pound(s)
Country of Origin:
US
Subject Information
BISAC Categories
Business & Economics | Customer Relations
Business & Economics | Human Resources & Personnel Management
Descriptions, Reviews, Etc.
publisher marketing
We are living in the age of experience. With the proliferation of tools that allow better and more holistic design of customer experience and employee experience, comes an increased ability to measure, analyze, and optimize. This new age of increased integration means that successful CX and EX involves many teams and departments within an organization to become successful.
Show More