Make sure your voice gets heard in any situation--and learn to listen, too Effective Business Communication For Dummies gives you the tools you need to communicate better, both in and outside of the office. You want to build strong relationships, and you'll need strong communication skills to do it. This book demystifies active listening, assertive speaking, conflict resolution, virtual team leadership, and all the other things you'll need to know to get your point across. Thanks to the classic, friendly Dummies style, it's easy to make an impression in emails, presentations, virtual events, and in person. Check out these tips from a top communications coach to discover the master communicator inside you. ? Learn when to speak less and listen more--and how to listen actively ? Find win-win solutions, ace interviews, and handle other challenging situations ? Master global communication with international and intercultural communication tips ? Be assertive and stay on track in emails, letters, virtual meetings, and beyond This is the perfect guide for team members and leaders alike who want to communicate better in all life's situations.