This book is designed to qualify in the BC / BF certified exam conducted by IIBF and BFSI. Since banking services are not available to every customer due to infrastructure costs, the concept of CSP has evolved to fill this gap. In this regard, RBI has issued guidelines that to run BC / BF outlets, personnel associated with this service must qualify the BC / BF examination conducted by IIBF and BFSI. Considering the syllabus and design of the BC / BF exam, the book is designed which is hard work for me. The book has been composed mainly of multiple-choice questions and answers asked in this type of examination. Some narrative case is also added to clarify the concept of students. I hope this book will serve the purpose of examiners, banking students, and banking employees. It will be your companion in your way of life and you will be able to do whatever you want to do in banking.

We all know the importance of banking in our lives. Now CSP is the current concept of providing banking services to every citizen. As per RBI guidelines, all personnel associated with CSP services are to be certified. IIBF and BFSI are conducting a BC / BF certified exam. The book is designed by the author keeping in mind the pattern and syllabus of IIBF and BFSI. I hope that this book aims to succeed with the help of liberal readers and will help to move a step ahead of banking personnel associated with banking services.