- The Starbucks Experience: 5 Principles for Turning Ordinary Into ExtraordinaryMichelli, Joseph A.
Hardcover - All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer EngagementMichelli, Joseph A.
Hardcover - Customer Magic - The Macquarie Way: How to Reimagine Customer Experience to Transform Your BusinessMichelli, Joseph A.
Paperback - Mindchamps Way, The: How to Turn an Idea Into a Global Movement (Second Edition)Michelli, Joseph A.
Hardcover - Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your PeopleMichelli, Joseph A.
Hardcover - The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and BelongingMichelli, Joseph A.
Hardcover - Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz WayMichelli, Joseph A.
Hardcover
