- The Starbucks Experience: 5 Principles for Turning Ordinary Into ExtraordinaryMichelli, Joseph A.
Audio - The Starbucks Experience: 5 Principles for Turning Ordinary Into ExtraordinaryMichelli, Joseph A.
Audio - The Starbucks Experience: 5 Principles for Turning Ordinary Into ExtraordinaryMichelli, Joseph A.
Audio - The Starbucks Experience: 5 Principles for Turning Ordinary Into ExtraordinaryMichelli, Joseph A.
Audio - Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz WayMichelli, Joseph A.
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